Hawkplay App Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy applies to all users of hawkplay app, accessible at hawkplayapp.net. It explains how we collect, use, store, and protect personal data when you register an account, use the platform, or interact with our support team.

By creating an account on hawkplay app, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, you should not create an account or use the platform.

This policy applies to all players accessing the platform from the Philippines. It should be read alongside the Terms & Conditions, which govern your overall use of the platform.

2. What Personal Data We Collect

We collect personal data through several points of interaction — at registration, during KYC verification, through your gameplay and transaction activity, and through your use of our support channels.

Registration Data

When you create a hawkplay app account, we collect:

• Full legal name
• Date of birth
• Email address
• Mobile number
• Residential address
• Username and password (stored in encrypted form)

Identity Verification (KYC) Data

Before your first withdrawal is processed, we require identity verification. Documents collected may include:

• A valid Philippine government-issued ID (passport, driver's licence, UMID, or equivalent)
• A selfie or photo with your ID where required
• Proof of residential address (utility bill, bank statement, or similar)

Financial Transaction Data

When you make deposits or request withdrawals, we collect:

• Transaction amounts in Philippine Peso (PHP)
• Payment channel used (bank name, e-wallet type, reference numbers)
• Transaction timestamps and status records

Platform Usage Data

During your use of the platform, we may collect:

• Game history and bet records
• Session timestamps and duration
• Device type and browser information
• IP address and general location data

3. How We Use Your Personal Data

Personal data collected on hawkplay app is used for the following purposes:

4. When We Share Your Data

Hawkplay app does not sell your personal data. We share data only in the following limited circumstances:

• Identity verification providers: Third-party KYC services that assist in verifying the identity of account holders. These providers are bound by confidentiality obligations and may not use your data for any purpose beyond verification.
• Payment processors: Philippine bank transfer networks, online banking rails, and e-wallet platforms used to process deposits and withdrawals in PHP. They receive only the transaction data required to complete the transfer.
• Legal and regulatory compliance: Where required by applicable law in the Philippines, or in response to a valid legal request from authorities, we may disclose account or transaction information.

We do not share your data with advertisers, data brokers, or unrelated third parties. Any service provider we work with is required to handle your data securely and only for the purpose for which it was shared.

5. Data Security

We take data security seriously. The measures in place to protect your personal data include:

• SSL/TLS encryption on all data transmitted between your device and the platform
• Encrypted storage of passwords and sensitive account credentials
• OTP (one-time password) verification for login and account actions
• Access controls limiting who within the organisation can view personal data
• Regular security reviews of platform systems and data handling processes

While we implement reasonable technical and organisational measures to protect your data, no system is entirely immune to security risks. If you believe your account has been accessed without your authorisation, contact our support team immediately through your account.

6. How Long We Keep Your Data

Personal data is retained for as long as your account is active and for a reasonable period after account closure, as required to meet legal, tax, and compliance obligations. KYC documents and transaction records may be retained for a minimum period as required under applicable Philippine financial regulations.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you personally.

7. Your Data Rights

As a user of hawkplay app, you have the following rights in relation to your personal data:

To exercise any of these rights, contact the hawkplay app support team through the channel available in your logged-in account. We will respond to data requests within a reasonable timeframe and may require identity verification before processing your request.

8. Cookies and Tracking

Hawkplay app uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small files stored on your device that help us recognise your session, maintain your login state, and understand how the platform is being used.

Types of cookies used include:

• Essential cookies: Required for the platform to function — including session management and login state. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand aggregate usage patterns so we can improve the platform experience. Data is processed in anonymised or aggregated form.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised account access.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the platform normally.

9. Minors and Age Restriction

Hawkplay app is strictly for adults aged 21 and over. We do not knowingly collect personal data from persons under 21. If we become aware that an account has been created by someone under the required age, the account will be closed and any associated data will be deleted in accordance with our retention policy.

If you believe a minor has created an account on the platform, contact us through the support channel so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered account holders through their registered contact details or through a notice displayed on the platform.

Your continued use of hawkplay app following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

11. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, contact the hawkplay app support team through the support channel available in your logged-in account. You can also reach us at the email address shown in the footer of this page.

For questions about your account terms of use, see the Terms & Conditions page. For responsible gaming tools and self-management options, visit the Responsible Gaming page.